Price Match Guarantee
We believe that our products are of the best value at the lowest price, as they have always been for over 25 years! But on the chance someone else is lower, let us know and we will be glad to offer the lower price to you. We can match any price for the same product that our competitors offer! If you see a better price or deal, let us know and we will match it! Please see Terms and Conditions below.
Price Match Refund
To request a price match refund, just email firstname.lastname@example.org including: the name of the website where the product is cheaper, the date and time visited, the cost of the cheaper product, your search criteria (truck type / year / model / part name or number / etc), your name, email address and contact telephone number along with your graybillchrome.com order number.
If any of the products purchased within 30 days of your order, email us your order number and we will refund you the difference for the product. Please see Terms and Conditions below.
Terms and Conditions
- Price Match Guarantee - If, after you have purchased products on graybillchrome.com, and you find a lower rate on graybillchrome.com or on another U.S.-based website, we will either, at our option, refund the difference to you or cancel your order. Package specials and promotional specials are not eligible for this guarantee.
- Submitting a Claim - You must contact us at 1-800-279-4288. The lower rate must be available for purchasing at the time you contact us, as determined by our customer service representatives.
- Comparison Must Be to Same Product - The Price Match Guarantee is available only for exact product match, including brand, size, promotion, and conditions as purchased through graybillchrome.com. In addition, the comparison must be to the same product purchased stand-alone through another website (i.e., not part of a exhaust stack + elbow). The guarantee applies only to the cost of the product, as presented in the graybillchrome.com search results, without including taxes and shipping fees. You must meet all requirements imposed on the lower price (if any).
- Comparison Must Be Available - to the General Public. The Price Match Guarantee applies only to prices both advertised and available to the general public on a U.S.-based website. For example, this does not include rates offered on membership program websites; prices obtained via auction or similar process; or prices available only by using a coupon or other promotion not offered to the general public. The lower rate may not come from a website where you call to get the rate, or from an e-mail that you received. The rate must be quoted and sold in U.S. dollars (and without reference to currency converters).
- Claim Verification - All requests are subject to verification by graybillchrome.com. We will not accept screenshots or other purported evidence of a lower price that we cannot independently confirm. Nor will we verify any request that we believe, in our sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith. Verified requests will receive a credit to the credit card used for the purchase. It may take up to 30 days or the next billing cycle for the credit to appear on your statement.
- Changes - We reserve the right in our sole discretion to modify or discontinue the Price Match Guarantee or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to you. The terms that are in effect at the time of your claim will determine your eligibility under the guarantee. Our failure to enforce any provision of these Terms & Conditions shall not constitute a waiver of that provision.